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Waarom beveel je Superkeukens Cruquius wel of niet aan:

So we ordered a kitchen in mid October 2021, paid in the same day most of it. 4 months to deliver, so far so good. In 2022 they told us that was going to be a little bit delayed. So far still good. A few months later our adviseur went on vacation and another guy took in our project. He just changed everything to his own liking, as he was not on our visit he had no idea on our ideas and our project was ruined. When we told them to put it back as it was, it never went back to the 100% that it was before, so this also led to missing items on the delivery (such as counter lamps missing). In march we had our delivery and in the next day the installators came by - then our surprises started - many pieces were missing. No one from super keukens ever called or mailed us to say that it was not going to be the full delivery, WE had to call to hear “We are sorry” and ask about what was missing. They didn’t even knew exactly what was missing, we had to tell them - what an organization right? During the installation there was damage on the floor, counter stones were installed incorrectly and the silicon is so badly done that I’d do 10x better myself. We have leakages all over from the counter. 2 months later we are still waiting for appliances and parts that were damaged during delivery and installation. The floor that was damaged was not repaired yet. We received an email that we should schedule the installation after being told to wait that THEY would do it. Everything is so slow and it feels like they have no control at all at the situation. I’d never do business like this again. The part of the kitchen that is here is nice though, so I will give one star for that.

Verbeterpunten:

This company needs to improve a lot on post-sales and actually delivering what was promised. Also need a huge improvement on owning the responsibilities when the kitchen is not delivered. Need pro-activity in calling customers and telling them that there is a problem. And most important, learning how to apologize properly to the people you're not delivering what is on the contract.